AJ's Candles, Inc.: Product Specifications

Product Specifications

Length:	9 ½ to 10 ½ Inches
Diameter:	½ Inch
Wax Blend:	65% Beeswax (Filtered Clean)/ 35% Cheese Grade Paraffin OR 70% Beeswax (Filtered Clean) / 40% High Grade Soy Wax
Fabric:	100% Natural Medium Weight Muslin (unbleached)
Design:	½” Inch Straight Barrel 2” Tapered Tip
Burn Time:	Approximately 9 to 11 minutes (Burn time will vary depending on environmental conditions and elevation.)

Product Guarantee & Shipping Policy

Product Guarantee & Return Policy:	*Guarantee:* If for any reason the customer is not satisfied with the quality or performance of our product, we will provide a full refund for the un-used ear candles returned to us. See "Return Policy". However, we would like your input and or reason for the return. We have years of experience in the production of ear candles that are designed to perform; this conclusion is supported by the shear countless numbers of satisfied customers that we have sold to over the years. Again, we take your comments or suggestions too heart and promise, if possible; to improve our manufacturing process to make a more effective ear candle that will meet your expectations. *Return Policy:* You will have 30 days in which to return your order for a full refund of the un-used or refused portion. You must return the un-used or refused portion in the same packaging and condition along with a copy of the shipping receipt. If the ear candles are damaged due to mis-use, poor packaging, heat exposure, moisture damage and or otherwise un-usable; your refund request will be denied. To be eligible for a refund your package must be postmarked prior to or equal to the 30^th day of the placement of your order. Return shipping and or any shipping cost paid by the customer is non-refundable. A restocking fee of 20% will be accessed on each returned or refused order for any reason. The restocking fee will not be accessed against any additional shipping cost incurred on international or special orders. No refund will be issued unless these instructions are followed. If your refund is denied due to our return policy you will be notified by email or letter. If an order was originally paid by credit card, we will provide a refund to your credit account. For those who paid by check or cash transaction will be provided a refund by company check. Please allow 20 business days from the time you mail your return to receive your refund check. We can only refund the purchase cost at the time of purchase. If we receive an email canceling your order before it has been shipped, you will receive a refund of the full amount immediately, no restocking fee will be accessed. Your cancellation must be received by 10:00am the next business day to stop shipment.
Payment:	We accept major credit cards; Master Card, Visa, Discover Card, & American Express, as well as personal or business checks by mail. Money orders or cashiers checks are welcomed. For wholesale or international orders you maybe required to pay by wire transfer. Credit card orders for international commerce is restricted to $200 or less. Credit Card fraud in the international market is a big problem. Large International Orders - Credit card purchases of more than 200 ear candles must wait for delivery for at least 10 weeks, due to fraud concerns. Orders that are COD carry an additional service charge of $9.00 per shipment. COD orders are available through our carrier (UPS) only. The COD option for payment is not available for international orders. All checks or other cash payment methods must be made payable to: AJ's Candles, Inc. Mailing Address: 155 George Wheeler Road Alma, Georgia 31510
Sales Tax Requirements:	If you live with in the State of Georgia you will be required to pay sales tax. Georgia retailers and wholesalers that buy ear candles for resale may qualify for a sales tax exemption. Before placing your order, please email or fax a completed Sales and Use Tax Certificate Exemption. The order will not be shipped until this form is received. You will only have to do this on your first order. AJ's Candles, Inc. will keep this form on file for future orders. On your next order just type in your tax exempt code within the order form to get the exemption. Please allow 30 days between orders to set-up your exemption status.
Returned Checks:	Returned checks due to insufficient funds will be accessed a service charge of $25.00. Payment must be made immediately by money order, and or by cashiers check. Personal or company checks will not be accepted as payment. For returned checks in excess of $200.00 you may make payment by wire transfer. Any future orders must be by other payment methods rather than personal or company checks. You must satisfy your account within 30 days from the date the check was issued. All violators will be prosecuted.
Shipping Policy:	Orders are shipped the same day as received, so long as the order is received by 10:00am that business day. All orders received after 10:00am will be shipped the next business day. Orders that are received over the weekend (after 10:00am Friday) will be shipped that following Monday or business day. Holidays and inventory back orders may effect your shipment time. The material that is used to make our product is subject to inventory shortages and seasonal stresses. If in case of a back order we will notify you by email or by phone to give you an approximate date of delivery. Orders of 500 ear candles or less have free shipping. This is only available for those States located within the continental United States. For all other and or international orders, shipping charges will apply. All orders are shipped via UPS (United Parcel Service) or USPS (United States Parcel Service) unless otherwise requested. Other forms of shipping must be approved before ordering. Damage resulting from shipping is not covered by our return policy. You must make claim and report to the carrier or your freight company in the event that you receive damaged goods.