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Product Specifications

Length:

9 ½ to 10 ½  Inches

½  Inch
Wax Blend:

65% Beeswax (Filtered Clean)/ 35% Cheese Grade Paraffin
OR
70% Beeswax (Filtered Clean) / 40% High Grade Soy Wax
Fabric: 100% Natural Medium Weight Muslin (unbleached)
Design:

½” Inch Straight Barrel 2” Tapered Tip
Burn Time:

Approximately 9 to 11 minutes
(Burn time will vary depending on environmental conditions, position and elevation.)

Product Guarantee & Shipping Policy

Product Guarantee &
Return Policy:

 

Guarantee:     If for any reason the customer is not satisfied with the quality or performance of our product, we will provide a refund for the un-used ear candles returned to us.  If more than 10% have been used no refund shall be given. See "Return Policy".  However, we would like your input and or reason for the return. We have years of experience in the  production of ear candles that are designed to perform; this conclusion is supported by the shear countless numbers of satisfied customers that we have sold to over the years.  Again, we take your comments or suggestions too heart and promise, if possible; to improve our manufacturing process to make a more effective ear candle that will meet your expectations.

Return Policy:          You will have 30 days in which to return your order for a full refund of the un-used or refused portion.  You must return the un-used or refused portion in the same packaging and condition along with a copy of the shipping receipt.  If the ear candles are damaged due to mis-use, poor packaging, heat exposure, moisture damage and or otherwise un-usable; your refund request will be denied.  To be eligible for a refund your package must be postmarked prior to or equal to the 30th day of the placement of your order.  Return shipping and or any shipping cost paid by the customer is non-refundable.  A restocking fee of 10% will be accessed on each returned or refused order for any reason. No refund will be issued unless these instructions are followed.

If an order was originally paid by credit card, we will provide a refund to your credit account.  For Credit card refunds that are refused delivery or are return will be processed and credited to your card within 45 of receipt of all returned packages. As mention above a restock fee will apply to all returned orders. For those who paid by check or cash transaction will be provided a refund by company check.  Please allow 20 business days from the time you mail your return to receive your refund check. Again a restock fee will be accessed if order is mailed.

If we receive an email canceling your order before 10:00 am on the day of the order or the following day depending on your order time, and shipment has not taking place, you shall be eligible for a refund of the full amount immediately, no restocking fee will be accessed. Failure on our part to catch this cancellation does not entitle you to a full refund. Each case will be reviewed prior to ant action.
Payment: We accept major credit cards; Master Card, Visa, Discover Card, & American Express, as well as personal or business checks by mail.  Money orders or cashiers checks are welcomed. For wholesale or international orders you maybe required to pay by wire transfer for extremely large orders, Credit Card fraud in the international market is a big problem. Credit card purchases of will be verified prior to shipping the product, due to fraud concerns. AJS Candles, Inc. can reject any order place by an international customer without notice. COD option for payment is not available for either USA or international orders.  All checks or other cash payment methods must be made payable to: 
AJ's Candles, Inc.
Mailing Address:
155 George Wheeler Road
Alma, Georgia   31510
Sales Tax Requirements: If you live with in the State of Georgia you will be required to pay sales tax.  Georgia retailers and wholesalers that buy ear candles for resale may qualify for a sales tax exemption. Before placing your order, please email  or fax a completed Sales and Use Tax Certificate Exemption (This link will take you to the form that must be completed and faxed to us prior to receiving tax exempt status.)  Along with your fax please provide your email address. At this point you will receive a special code to use to get tax exemption. You will only have to do this on your first order.  AJ's Candles, Inc. will keep this form on file for future orders. On your future order just type in your tax exempt code provided by AJ's Candles, Inc. within the order form page to get the tax exemption. If for any reason you have not received the special exempt code by email after completing the above mentioned form and faxing to us, please call prior to placing an order to obtain your special code.
Returned Checks: Returned checks due to insufficient funds will be accessed a service charge of $25.00.  Payment must be made immediately by money order, and or by cashiers check.  Personal or company checks will not be accepted as payment.  For returned checks in excess of $200.00 you may make payment by wire transfer.  Any future orders must be by other payment methods rather than personal or company checks. You must satisfy your account within 30 days from the date the check was issued. All violators will be prosecuted.
Shipping Policy: All Credit Card orders will be process prior to manufacturing and processing for shipment.  Processing your order maybe held up due to credit card issues that need to be clarified or need pending clearance. See USE order page for detail concerning delivery. NOTE: Machinery maintenance or down times, holidays and inventory shortages may effect your shipment time.  The material that is used to make our products are subject to seasonal stresses creating shortages.  In case this occurs it made take up to two (2) weeks in order to receive your order although very rear. Please be prudent - order in advance to ensure that you may receive your order (s) when you need them.

International orders do not include free shipping.

All orders are shipped via USPS (United States Parcel Service) unless otherwise requested.  Other forms of shipping must be approved before ordering.  Damage resulting from shipping is not covered by our return policy.   You must make claim and report to the carrier or your freight company in the event that you receive damaged goods.

SORRY, FOR SUCH LENGTHY POLICIES BUT THEY ARE NECESSARY.

**MADE IN THE GREAT USA**

"NOTICE"

All information is intended for your general knowledge only and is not a substitute for a medical advice or treatment for any general or specific medical conditions.  Ear candles are not and should not be mistaken as a medical device intended to be used to diagnose, cure, treat, or prevent any disease.  In addition, ear candles are not a substitute for medical treatment. Ear candles have no medical benefit to cure any perceived or known disease or condition.  AJS Candles, Inc. and all those involved in the manufacturing as well as sellers, retailers, brokers,  venders, and associates assume no liability for the ear candling process or treatment, or any loss, damage or expense of any kind arising from the use or inability to use this product. The end user and or recipient assumes full responsibility and does not hold the manufacturer and those associated with the dissemination and administration of the ear candle liable for any claims, obligations, expenses, or damages resulting from the use of the afore mentioned product.  As of February 2010, the FDA issued a warning about the misleading assertions made by manufacturers and retailers alike. From that report the FDA discourages consumers from using ear candles for it has no proven medical benefit.