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Product
Specifications
| Length: |
9 ½ to
10 ½ Inches |
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Diameter: |
½
Inch |
|
Wax Blend: |
65% Beeswax (Filtered
Clean)/ 35% Cheese Grade Paraffin
OR
70% Beeswax (Filtered Clean) / 40% High Grade Soy Wax |
| Fabric: |
100% Natural
Medium Weight Muslin (unbleached) |
| Design: |
½” Inch
Straight Barrel 2” Tapered Tip |
| Burn Time: |
Approximately 9 to 11 minutes
(Burn time will vary depending on environmental conditions and
elevation.) |

Product Guarantee &
Shipping Policy
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Product Guarantee &
Return Policy:
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Guarantee:
If for any reason the customer is not
satisfied with the quality or performance of our product, we will
provide a full refund for the un-used ear candles returned to us.
See "Return Policy". However, we would like your input and or
reason for the return. We have years of experience
in the production of ear candles that are designed to perform; this
conclusion is supported by the shear countless numbers of satisfied
customers that we have sold to over the years. Again, we take your
comments or suggestions too heart and promise, if possible; to
improve our manufacturing process to make a more effective ear
candle that will meet your expectations.
Return
Policy:
You will have 30 days in which to
return your order for a full refund
of the un-used or refused portion. You must return the un-used or
refused portion in the same packaging and condition along with a
copy of the shipping receipt. If the ear candles are damaged due to
mis-use, poor packaging, heat exposure,
moisture damage and or otherwise un-usable; your refund request will
be denied. To be eligible for a refund your package must be
postmarked prior to or equal to the 30th day of the
placement of your order. Return shipping and or any
shipping cost paid by the customer is non-refundable. A restocking
fee of 20% will be accessed on each returned or refused order for
any reason. The restocking fee will not be accessed against
any additional shipping cost incurred on international or special
orders. No refund will be issued unless these instructions are
followed.
If your refund is denied due to our return policy you will be
notified by email or letter.
If an order was originally paid by credit card, we will provide a refund to your
credit account. For those who paid by check or cash transaction
will be provided a refund by company check. Please allow 20
business days from the time you mail your return to receive your
refund check.
We can only refund the purchase cost at the time of
purchase.
If we receive an email canceling your order before it has been
shipped, you will receive a refund of the full amount immediately,
no restocking fee will be accessed. Your cancellation must be
received by 10:00am the next business day to stop shipment. |
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Payment: |
We accept major credit
cards; Master Card, Visa, Discover Card, & American Express, as well
as personal or business checks by mail. Money orders or
cashiers checks are welcomed. For wholesale or international orders you
maybe required to pay by wire transfer. Credit card orders for
international commerce is restricted to $200 or less.
Credit Card fraud in the international market is a big problem.
Large International Orders - Credit card purchases of more than 200
ear candles must wait for delivery for at least 10 weeks, due to
fraud concerns. Orders that are COD carry an additional
service charge of $9.00 per shipment. COD orders are available
through our carrier (UPS) only. The COD option for payment is not
available for international orders. All checks or other cash payment methods
must be made payable to:
AJ's Candles, Inc.
Mailing Address:
155 George
Wheeler Road
Alma, Georgia 31510
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Sales Tax Requirements: |
If you live with in the
State of Georgia you will be required to pay sales tax.
Georgia retailers and wholesalers that buy ear candles for resale
may qualify for a sales tax exemption. Before placing your order,
please email
or fax a completed Sales and Use Tax Certificate
Exemption. The order will not be shipped until this form
is received. You will only have to do this on your first
order. AJ's Candles, Inc. will keep this form on file for future orders.
On your next order just type in your tax exempt code within the
order form to get the exemption. Please allow 30 days between orders
to set-up your exemption status. |
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Returned Checks: |
Returned checks due to
insufficient funds will be accessed a service charge of $25.00.
Payment must be made immediately by money order, and or by cashiers
check. Personal or company checks will not be accepted as payment.
For returned checks in excess of $200.00 you may make payment by
wire transfer. Any future orders must be by other payment methods
rather than personal or company checks. You must satisfy your
account within 30 days from the date the check was issued. All
violators will be prosecuted. |
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Shipping Policy: |
Orders are shipped the
same day as received, so long as the order is received by 10:00am
that business day. All orders received after 10:00am will be shipped
the next business day. Orders that are received over the weekend
(after 10:00am Friday) will be shipped that following Monday or
business day. Holidays and inventory back orders may effect your
shipment time. The material that is used to make our product
is subject to inventory shortages and seasonal stresses. If in case of a back order we will notify you by
email or by phone to give you an approximate date of delivery.
Orders of 500 ear candles or less have free shipping. This is only
available for those States located within the continental United
States. For all other and or international orders, shipping
charges will apply.
All orders are shipped via UPS (United Parcel Service) or USPS
(United States Parcel Service) unless
otherwise requested. Other forms of shipping must be approved
before ordering. Damage resulting from shipping is not covered by
our return policy. You must make claim and report to the carrier
or your freight company in the event that you receive damaged
goods. |
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