Product Guarantee &
Return Policy:

Guarantee:     If for any reason the customer is not satisfied with the quality or performance of our product, we will provide a refund for the un-used ear candles returned to us.  If more than 10% of the ear candles have been used no refund shall be granted. See "Return Policy".  However, we would like your input and or reason for the return. We have years of experience in the  production of ear candles that are designed to perform; this conclusion is supported by the shear countless numbers of satisfied customers that we have sold to over the years.  Again, we take your comments or suggestions to heart and promise, if possible; to improve our manufacturing process to make a more effective ear candle that will meet your expectations.

Return Policy:          You will have 12 days from the receipt of your ear candles to return for a refund of the un-used or refused portion.  You must return the un-used or refused portion in the same packaging and in the same condition - along with a copy of the shipping receipt.  If the ear candles are damaged due to mis-use, poor packaging, heat exposure, moisture damage and or otherwise un-usable; your refund request will be denied.  To be eligible for a refund your package must be postmarked within 12 days or prior to the date of delivery posted by the USPS delivery confirmation system.   If applicable: All shipping cost paid by the customer is non-refundable. 

If an order was originally paid by credit card, we will provide a refund to your credit account.  Packages refused delivery and or are returned for any reason will be processed and credited to your card within 45 days of receipt. For those who paid by check, money order and or cash will be provided a refund by company check within the same period of time.

For all orders  - a restock fee of 10% will be accessed for all returned or refused orders, for any reason, no exceptions. No refund will be issued unless these instructions are followed.

All orders placed are final and shall be subject to the above return policies.

No refunds will be given on International orders. No exceptions.

We accept major credit cards; Master Card, Visa, Discover Card, American Express, as well as personal or business checks by mail. Money orders or cashier checks are welcomed. For wholesale or very large international orders you may be required to pay by wire transfer. In the case of international orders where credit cards are used please allow us time for third party verification prior to shipping the product. AJS Candles, Inc. can reject any orders placed by an international customer without notice. The COD option for payment is no longer available for either USA or international orders. If this option (COD) is selected no product will be shipped with no notification.

All checks or other cash payment methods must be made payable to: 

If you live within the State of Georgia you will be required to pay sales tax. Georgia retailers and wholesalers that buy ear candles for resale may qualify for a sales tax exemption. Before placing your order, please email  or fax a completed Sales and Use Tax Certificate Exemption (This link will take you to the form that must be completed and emailed to us prior to receiving a tax exempt status code.) We will email your Code to be used each time you place an order now and in the future to receive your tax exemption. You will only have to do this on your first order. AJ's Candles, Inc. will keep this form on file for future orders. On your future order just type in your tax exempt code provided by AJ's Candles, Inc. within the order form page to get the tax exemption. If for any reason you have not received the special exempt code by email after completing the above mentioned form, please call prior to placing the order or future order - we will be glad to provide your special code.

Returned checks due to insufficient funds will be accessed a service charge of $25.00.  Payment must be made immediately by money order, and or by cashiers check. Personal or company checks will not be accepted as payment. For returned checks in excess of $200.00 you may make payment by wire transfer. You must satisfy your account within 30 days from the date the check was issued. All violators will be prosecuted.

See ORDER PAGES for more detail - shipping time will vary depending on the size of package and destination. All Credit Card orders will be processed prior to processing for shipment. Processing your order may be held up due to credit card issues that need to be clarified or need pending clearance. NOTE: Machinery maintenance or down times, such as; holidays and inventory shortages may affect your shipment time. The material that is used to make our product is subject to seasonal stresses creating shortages. In case this occurs it may take up to two (2) weeks in order to receive your order although this is very rare. Please be prudent - order in advance to ensure that you receive your orders when you need them.

See International Order Page for expected shipment time frames depending on order size.

All orders are shipped via USPS (United States Parcel Service) - no exceptions.  Damage resulting from shipping is not covered by our return policy.  You must make a damage claim and report to the carrier in the event that you receive damaged goods.