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Ear Candle Product Specifications

Length:

9 ½ to 10 ½  Inches

½  Inch
Wax Blend:

65% Beeswax (Filtered Clean)/ 35% Cheese Grade Paraffin
OR
70% Beeswax (Filtered Clean) / 30% High Grade Soy Wax
Fabric: 100% Natural Medium Weight Muslin (unbleached)
Design:

½” Inch Straight Barrel 2” Tapered Tip
Burn Time:

Approximately 9 to 11 minutes
(Burn time will vary depending on environmental conditions, position and elevation.)

Ear Candle Guarantee & Shipping Policy

Product Guarantee &
Return Policy:

 

Guarantee:     If for any reason the customer is not satisfied with the quality or performance of our product, we will provide a refund for the un-used ear candles returned to us.  If more than 10% have been used no refund shall be given. See "Return Policy".  However, we would like your input and or reason for the return. We have years of experience in the  production of ear candles that are designed to perform; this conclusion is supported by the shear countless numbers of satisfied customers that we have sold to over the years.  Again, we take your comments or suggestions to heart and promise, if possible; to improve our manufacturing process to make a more effective ear candle that will meet your expectations.

Return Policy:          You will have 12 days in which to return your order for a refund of the un-used or refused portion.  You must return the un-used or refused portion in the same packaging and in the same condition - along with a copy of the shipping receipt.  If the ear candles are damaged due to mis-use, poor packaging, heat exposure, moisture damage and or otherwise un-usable; your refund request will be denied.  To be eligible for a refund your package must be postmarked within 12 days or prior to the date of delivery posted by the USPS delivery confirmation system.   All shipping cost paid by the customer is non-refundable. 

If an order was originally paid by credit card, we will provide a refund to your credit account.  Packages refused delivery and or are returned will be processed and credited to your card within 45 days of receipt of all returned material as indicated in the above paragraph. For those who paid by check, money order and or cash will be provided a refund by company check within 20 business days of approval.

 

On all orders a restock fee of 10% will be accessed for returned or refused orders, for any reason with no exceptions. No refund will be issued unless these instructions are followed.


All orders placed are final and shall be subject to  the above return policies.
Payment: We accept major credit cards; Master Card, Visa, Discover Card, & American Express, as well as personal or business checks by mail.  Money orders or cashier checks are welcomed. For wholesale international orders you may be required to pay by wire transfer for extremely large orders, Credit Card fraud in the international market is a big problem. In the case of international orders where credit cards are used please allow us time for third party verification prior to shipping the product.  AJS Candles, Inc. can reject any orders placed by an international customer without notice. The COD option for payment is no longer available for either USA or international orders.  All checks or other cash payment methods must be made payable to: 
AJ's Candles, Inc.
Mailing Address:
155 George Wheeler Road
Alma, Georgia   31510

All checks will require extra processing time prior to shipment of product.
Sales Tax Requirements: If you live within the State of Georgia you will be required to pay sales tax.  Georgia retailers and wholesalers that buy ear candles for resale may qualify for a sales tax exemption. Before placing your order, please email  or fax a completed Sales and Use Tax Certificate Exemption (This link will take you to the form that must be completed and emailed to us prior to receiving a tax exempt status code.)  We will email your Code to be used each time you place an order now and in the future to receive your tax exemption. You will only have to do this on your first order.  AJ's Candles, Inc. will keep this form on file for future orders. On your future order just type in your tax exempt code provided by AJ's Candles, Inc. within the order form page to get the tax exemption. If for any reason you have not received the special exempt code by email after completing the above mentioned form, please call prior to placing the order or future order - we will be glad  to provide your special code.
Returned Checks: Returned checks due to insufficient funds will be accessed a service charge of $25.00.  Payment must be made immediately by money order, and or by cashiers check.  Personal or company checks will not be accepted as payment.  For returned checks in excess of $200.00 you may make payment by wire transfer.  You must satisfy your account within 30 days from the date the check was issued. All violators will be prosecuted.
Shipping Policy: See HOME PAGE for more detail - shipping time will vary depending on the size of package. All Credit Card orders will be processed prior to manufacturing and processing for shipment.  Processing your order may be held up due to credit card issues that need to be clarified or need pending clearance. NOTE: Machinery maintenance or down times, such as; holidays and inventory shortages may affect your shipment time.  The material that is used to make our product is subject to seasonal stresses creating shortages.  In case this occurs it may take up to two (2) weeks in order to receive your order although this is very rare. Please be prudent - order in advance to ensure that you receive your orders when you need them.

International orders do not include free shipping.

All orders are shipped via USPS (United States Parcel Service) - no exceptions.  Damage resulting from shipping is not covered by our return policy.  You must make a damage claim and report to the carrier in the event that you receive damaged goods. All packages are insured by USPS for your protection and delivery guaranty.

SORRY, FOR SUCH LENGTHY POLICIES BUT THEY ARE NECESSARY.

**MADE IN THE USA**

 

 

 

"NOTICE"

All information is intended for your general knowledge only and is not a substitute for a medical advice or treatment for any general or specific medical conditions.  Ear candles and other products listed are not and should not be mistaken as a medical device intended to be used to diagnose, cure, treat, or prevent any disease.  In addition, ear candles are not a substitute for medical treatment. Ear candles have no medical benefit to cure any perceived or known disease or condition.  AJS Candles, Inc. and all those involved in the manufacturing as well as sellers, retailers, brokers,  venders, and associates assume no liability for the ear candling process or treatment, or any loss, damage or expense of any kind arising from the use or inability to use this product. The end user and or recipient assumes full responsibility and does not hold the manufacturer and those associated with the dissemination and administration of the ear candle liable for any claims, obligations, expenses, or damages resulting from the use of the afore mentioned product.  As of February 2010, the FDA issued a warning about the misleading assertions made by manufacturers and retailers alike. From that report the FDA discourages consumers from using ear candles for it has no proven medical benefit.